The SLA based support is priority contracted cover with targeted response times across defined software systems as specified within the SLA document. Each customer has access to an agreed monthly support time allocation with top ups to this available, the SLA spells out the terms of this support cover giving you peace of mind that your systems will be managed and updated for you.
For full details on the SLA cover please contact us
The support cover for the EziVM also includes general moves, adds and changes to accounts and Internet plans
The SLA support cover on the EziCPE includes firmware updates, network configuration changes, adding or removing bypass devices like smart TV's or Kiosk PC's
SLA support cover on the legacy Ezinet combines the support defined for the EziVM and the EziCPE into a single package, ideal for those customers using these systems
SLA support cover on Unifi managed wireless access points hosted on the EzinetCloud Unifi controller provides the customer with a single point contact for support on their guest Internet wireless, this often includes the Lobby or Cafe, Conference, Staff and Eftpos wireless networks with small to medium or large numbers of access points
The security of any Internet connection is greatly improved when using a good firewall and even better if the firewall is managed by those who do it all the time and keep up with the latest threats and security issues
Routers are a core part of networking, we have been building and maintaining routers for a very long time and know them well, often the SLA support cover will include a Firewall that is also on a Router so we do both for you in the one cover
Managed switches do require support cover and maintaining, in some cases this might be changing the vlans and ports to suit changes in your network or it might be simply the addition of a new managed switch, as with Firewall and Routers we know these system and devices well
The managed networks that we currently supply are all based on Ubiquiti Unifi however if you have another product the similarities from one to another are real, please contact us if you would like to know if we can support your managed wireless solution with our SLA based support cover
Fee based casul support is available and a viable option for those unexpected situations or for the times where you need more during some months than your current SLA plan provides and you don't want to upgrade the annual plan but do require some extra time, special day rates are also available, please contact us for more details
EzinetCloud were in previous years a security vendor and audit company, we have carried forward the security scanning and audit services with these being standard price items in the price book, our scanning tools are modern and provide detailed reports. Typically scans are run remotely across the Internet however we can come on site when needed
All SLA support customers are added to our 365 monitoring service for your Internet connections, if they go down we may know about it before you and be contacting you over mobile networks to see what we can do to get you up and running again
Customers with SLA support cover of more than one device or more than one hour per month are automatically added to the SNMP monitoring service based on Cacti, we graph the bit rates on ports for throughput measuring to assist in recommending when upgrades are really needed for Internet speeds and loading's for any of the core equipment that we look after for you
We have worked with Microsoft AD since it was first released by Microsoft and prior to this both LDAP and Microsoft Exchange Server so we have a good understanding of AD implementations and know how to help you with these whether it is looking after a small site or extending the service out to other properties
EzinetCloud has developed our products on the VMware platforms for many years, working with early versions of ESXi we are familiar with not only VMware itself and Vcentere but also Vswitch for networking